FAQ

Frequently Asked Questions

Find the answers to the most common questions and policies.

Tees N More accepts online payments, e-transfer,  telephone payment via credit card, and cash in-store. All payments sent electronically are securely transmitted.

Orders are not processed until payment has been made in full.

The turnaround time starts when you’ve paid in full, we have all information required to complete your order (all complete artwork, files, all fonts required for editable texts, all shipping info, etc.) & your mock ups have been approved. Delay in receipt of any of this info could result in production delays. Most mock ups are sent within 24 hours, after receiving payment and all necessary information.

Also, all turnaround times are subject to stock availability. If there is a problem with it, Teesnmore will contact the customer.

Teesnmore is not responsible for the delays due to the causes beyond the control of Teesnmore’s (ie: weather delays, traffic accidents, disasters, etc.)

Turnaround times may differ during the holiday seasons. We are usually closed Christmas to New year. And Ontario Statutory holidays.

All setup fees are for setting up your order for production and are included in your quote. Setup fees do not cover any artwork charges, the creation or re-creation of your artwork.

All quotes supplied by Teesnmore are valid for 30 days.

All quotes and orders are subject to stock availability. Under no circumstances will Teesnmore accept any responsibility for stock shortages. In cases where stock availability is insufficient for your order, Teesnmore will contact you.

We always produce the exact quantity as ordered. However, there is a slight chance of overrun or underrun on larger orders. Overruns or underruns usually do not exceed 3% of the quantity ordered. In case of underruns, Teesnmore will gladly refund for the actual quantity delivered. In the case of overruns, we will discuss the options.

Teesnmore goes to great lengths to ensure that all orders are filled accurately, providing the highest quality and within the scheduled time. Teesnmore accepts returns and will refund payment if customers are disappointed by the merchandise for one of the following reasons: (a) the items themselves are materially flawed; (b) the quality of the printing or embroidery is below a reasonable range of expectations; (c) the design of the final product is different from the final design approved by the customer.

Confirming the order details such as quantity, size and graphic location on the mock up is the responsibility of the customer. Please look over the information carefully before approving it.

Any claims against your order must be made within 5 days of receipt. No exchange, refund, or compensation will be accepted beyond 5 days.

Although Teesnmore uses quality materials, due to the wide variation in laundering conditions and detergents, Teesnmore does not guarantee against fading or shrinkage of garments during laundering.

You may change or cancel your order before you approve the mock up without any charges.

An order cannot be canceled after the product has been produced. There will be a standard cancellation fee of 50% if orders canceled during production.

For cancellations, please email or call us as soon as possible. We’ll process the full or partial refund according to the order status.