Yes, you can request changes to your order after placing it. To do so, please contact us promptly via phone or email. Our team will assist you in making the necessary adjustments as long as your order has not entered the production phase. Please note that delays in requesting changes might limit our ability to modify your order.

Orders can be cancelled before mock-ups are approved without any charges. However, once mock-ups are approved, cancellations will incur a 20% fee to cover preparation costs. If your order is already in production, it cannot be cancelled. For assistance, please contact us as soon as possible.

At our company, we do not partially ship orders. This means your order will only be shipped when it is fully completed and ready for delivery. If you have any questions about the status of your order, feel free to contact our support team.

Yes, we have two locations that are open to the public. You can visit our store located at 181 Garden Avenue, Brantford, Ontario, Canada - N3S 7W4 or 197 Barton Street east, Stoney Creek, Ontario.

Absolutely! You can choose to pick up your order from either of our store locations. Please let us know in advance so we can prepare your order for pickup.

If your order appears as “Cancelled,” it could be due to an item being out of stock or another issue. Please contact us immediately so we can clarify the situation. We also make it a point to call customers directly if an item is unavailable to discuss alternatives.

Once mock-ups are approved, our standard turnaround time is 8 to 10 business days. During busy seasons, this timeline may vary. If you need a rush order, please contact us directly, and we’ll do our best to accommodate your request.

To return a damaged item, please get in touch with us to report the issue. Depending on the delivery method, we will provide specific instructions for returning the item or issuing a replacement.

If you didn’t receive a confirmation email, there might have been an issue during the order process. Please check your spam folder or contact us immediately to confirm whether your order was successfully placed.

Yes, minimum order quantities depend on the printing method:

• DTF Printing: No minimum quantity.
• Screen Printing: Minimum of 50 pieces.
• Embroidery: Minimum of 12 pieces.

Our cancellation policy allows you to cancel orders before mock-up approval without any fees. After mock-ups are approved, cancellations will incur a 20% fee to cover the preparation costs involved. Once an order enters production, it cannot be cancelled. For further clarification or assistance, please reach out to our customer support team.

You can submit your artwork directly through our website or email it to us for convenience. We recommend including any specific instructions or details to ensure your design meets your expectations. Our team is happy to assist with any questions about the submission process.

Our artwork requirements depend on the printing method:

• DTF Printing: PNG, PDF, AI, or JPEG files.
• Screen Printing: PDF, AI, EPS, or SVG files.
• Embroidery: DST, PNG, or JPEG files.

For best results, ensure your artwork is high resolution and meets the format specifications. If you’re unsure, feel free to contact us for guidance.

You can contact our customer service team via email at info@teesnmore.ca or by phone at 905-664-2495. Our representatives are ready to assist you with any questions, concerns, or issues regarding your order.

We have stores in two different locations: 

1. 197 Barton Street, Stoney Creek, Ontario, Canada - L8E 2K3.
2. 181 Garden Avenue, Brantford, Ontario, Canada - N3S 7W4.

Feel free to visit us at either location for assistance or to browse our offerings.

Our primary warehouse is located at 181 Garden Avenue, Brantford, Ontario, Canada - N3S 7W4. It serves as the main hub for processing and fulfilling orders.

A coupon code is a promotional discount code that can be applied at checkout for eligible orders. These codes are usually sent via email during active promotions, allowing you to save on your purchase.

Yes, we offer promotions throughout the year. These promotions are communicated via email or shared through flyers. Keep an eye on our updates to take advantage of these offers.

No, we do not charge setup fees. All of our prices are all-inclusive, ensuring transparency and no hidden charges.

Yes, we provide special pricing for resellers and wholesale accounts. For details, please contact us at info@teesnmore.ca, and our team will assist you with pricing and account setup.